profession

The Sales assistant supports sales activities by managing orders, providing administrative support, assisting customers, tracking sales, providing logistical support, collaborating with the marketing team, managing inventory and ensuring after-sales service.

Career opportunities

Qualified Sales Assistants can work in stores, department stores, distribution or online sales companies, stores, call centers, e-commerce companies, trade shows, travel agencies, insurance companies, service providers, online stores, hotels and restaurants.

Career opportunities

Graphic designers and multimedia support staff can work in various industries such as advertising and marketing agencies, communication departments of companies, media and entertainment companies, e-commerce and retail companies, educational institutions, and non-profit organizations.

• Entry level : O’Level
• Type of training: In-person/Classroom training
• Course duration : 6 months
• Number of professional projects: 2
• Duration for the internship in an organization : 2 months
• Exams: In-class and online examination before a jury after the internship

Content of training

1. Introduction to Sales : Role and responsibilities of a sales assistant, importance of customer service, and basic selling skills.
2. Product Knowledge : Familiarization with company's products/services, including features, benefits, and competitive advantages.
3. Effective Communication Skills : Developing verbal and written communication skills, active listening techniques, and engaging with customers effectively.
4. Customer Service Excellence: Importance of exceptional customer service, dealing with difficult customers, resolving complaints, and building customer loyalty.
5. Sales Techniques : Learning upselling, cross-selling, suggestive selling, and closing the sale.
6. Building Relationships : Developing skills to build and maintain relationships with customers, including follow-up techniques and customer retention strategies.
7. Retail Operations : Understanding basics of retail operations, including point of sale systems, inventory management, visual merchandising, and store organization.
8. Sales and Customer Data Management : Introduction to customer relationship management systems, sales tracking, and data analysis
9. Problem-Solving and Decision-Making : Developing critical thinking skills to handle sales-related challenges and make informed decisions.
10. Time Management and Organization : Learning techniques to prioritize tasks, manage time effectively, and stay organized in a fast-paced sales environment
11. Sales Techniques for Different Channels : Understanding selling nuances in various channels such as in-store, online, and over the phone.
12. Sales Team Collaboration : Building teamwork skills, collaborating with colleagues, sharing best practices, and supporting team members.
13. Personal Development and Professionalism : Enhancing personal skills such as self-confidence, motivation, and professional behavior.
14. Sales Performance Evaluation : Understanding key performance indicators (KPIs), setting goals, and evaluating personal sales performance.
15. Ethical and Legal Considerations : Familiarization with laws and regulations related to customer privacy, fair trade, and ethical selling practices.
16. French and English language training;
17. Written and oral expression in French and English;
18. Professional integration : attitudes and aptitudes in the workplace, job search techniques;
19. Internship and conferences
20. CQP preparation and exams (presentation of internship report in front of a jury):

Back to school

January 16; registrations for this course are accepted every month.

Prerequisites for the course

1. It is required to have a functional Whatsapp number;
2. Être disponible pour assister au cours au moins trois fois par semaine en ligne ou en présentiel.
3. Have a computer at your disposal (Optional for classroom courses and mandatory for online learners);
4. Have a working email address, gmail in particular (see the Academy in case you face a difficulty);

Registration file

• Photocopy of most recent diploma
• Photocopy of national identity card
• Photocopy of birth certificate
• Photocopy of passport for foreigners

Registration and training fees

• Register here: XAF 25 000
• Training fees: XAF 275 000 paid in three installments at most. For foreign nationals, please contact us for details.

Reductions

5% for students paying in two installments, 7% for students paying in one installment.

Days of courses

Classes are held 03 times a week, on Tuesday, Thursday and Friday. Intermediate days are used for homework, language lessons and personal assignments.